mindmaths tutoring
Privacy & Cookie policy
Some legal stuff
Overview
In order for us to operate our business and provide our services to You, it is sometimes necessary for us to collect or process information about You. In general terms, this information will take one or more of the following forms:
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Information that you provide to us directly, such as in the situation where you complete an online form or send us a message via our website;
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Information that is automatically sent to us by Your computer’s internet browser when you visit our website, such as your computer’s technical address (or ‘IP address’) or information about which particular internet browser you are using and so on;
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Information about how you use our website or our services, such as which pages you visit, how frequently you visit the site and so forth.
This privacy policy sets out the detail of what information we collect, as well as how that data is used and protected.
Commitment to policy
We are fully committed to maintaining the privacy of any information (‘personal data’) that you provide to us. Furthermore, we commit to ensuring that such data is held securely, used appropriately and only retained for as long as is necessary.
Our systems and services are designed with privacy in mind, and we operate a ‘data minimisation’ principle wherever possible – that is to say that we will only ever ask you for the minimum amount of information required to provide our services efficiently; we have no desire to retain (and therefore maintain) any more information than is necessary. We aspire to comply to the fullest extent possible with applicable data protection regulations, in particular the European Union’s General Data Protection Regulation (‘GDPR’) and ePrivacy Directive, where applicable.
Who we are
In terms of your use of this website, We, mindmaths, act in the capacity of Data Controller, and should you have any questions or concerns about the data we hold about you, we can be contacted using the information below:
Correspondence address: TBC
Email correspondence: admin@mindmaths.co.uk
Definition of ‘personal data’
When we refer to ‘personal data’ we mean any information that allows us to identify you personally. Obvious examples include your name, email address, postal address etc. We will always seek to gain your explicit consent to providing this information before we collect it from you, although this may not be the only legal basis on which we collect the data.
Other types of information, such as your computer’s ‘IP’ address or broad geographical location do not, generally, allow us to identify you directly. However, because in their current form, European data privacy regulations are somewhat vague in this regard, we will cover the use of such data here also.
Who we share data with
We operate on a strict ‘need to know’ basis for all data that we work with, and that is particularly true for any personal data. The only people/organisations that are granted access to personal data are:
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Employees of mindmaths who provide support services;
Access to your personal data
In the situation where you have directly provided personal information to us (such as by completing an online form or contacting us for further information), you have a number of rights regarding the personal data that we hold:
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You have the right to obtain from us confirmation about whether any such data is being held;
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You have the right to require that we provide you with whatever data we are holding/processing about you, including the right for that data to be transferred to another data controller;
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Even if you have consented to Us processing your personal data, you have the right to withdraw that permission at any time;
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You have the right to require us to rectify any incomplete or incorrect information held about you;
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You have the right to require us to erase the data held about you (the ‘right to be forgotten’);
In the situation where we collect personal data automatically (such as from your internet browser or via internet Cookies or other similar technologies):
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You have the right to object to the legal basis upon which we are collecting this data, and We have an obligation to consider and respond to that objection;
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You have the right to request the prevention of further processing of your data while your objection is considered;
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You have the right to make a complaint to the relevant data protection authority (which, in the UK, is the Information Commissioner’s Office or ‘ICO’)
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In most circumstances, you can exercise these rights without paying a fee to us.
Website contact forms
Legal Basis:
Consent (GDPR Art 6(1)(a)): Generally, we will ask for your explicit permission to process this data before you are able to submit the contact form. We will also give you a link to our Privacy Policy (this document) that you may review before submitting.
Intent to contract (GDPR Art 6(1)(b)): Additionally, the information that you provide to us here is necessary for us to fulfil your request prior to entering into a contract.
Types of processing
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We will store the information you provide to us in our website database, and/or in our self-managed Customer Relationship Management system. Such storage allows us to efficiently access your data and respond to your requests;
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For the purpose of maintaining the integrity of our systems, we may also store this data in system backups, which are encrypted and held securely;
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We may use this information to contact you about other of our own services that we believe may be of genuine interest to you;
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We will NOT use this data for any further purpose without your express further consent;
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We will NEVER sell your information to any 3rd party.
Data minimisation:
We will only ask you for the minimum amount of information required to appropriately fulfil your request. This will usually be your name, one or more contact details, and any specific information about your request.
Retention
If we do not enter into a further contract or agreement with you, we will retain this data for a maximum of 12 months. If you choose to enter into a service agreement with us, we will retain the data for the length of our ongoing agreement plus a max of 12 months.
Access to your personal data
When you visit our website, our systems will log a record of your visit in our server logs, and typically this record will include the technical ‘IP’ address that is associated with your device and the browser type and version that you are using.
Such server logs are extremely common practice, and are used to monitor technical resources, monitor high-level server activity, and importantly to detect and prevent malicious or fraudulent activity on our systems. This data can also be used, if required, to diagnose reports of technical issues. The storage of IP addresses, allow us to identify patterns of behaviour (such as repeated malicious attempts to access a system).
IP addresses, in and of themselves, do not allow us in any way to identify you as an individual, especially given that it is very common for IP addresses to be dynamically allocated by your service provider, and will therefore often routinely change.
Furthermore, we do not and will not use the content of server access logs to attempt to determine an identifiable individual. We therefore do not consider that data held within server logs falls within the scope of ‘personal data’, and accordingly we do not seek your consent to collect it.
Cookies
These are small text files placed in the memory of your browser or device when you visit a website. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:
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Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
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Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
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First-party cookies are set by the site you are visiting.
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Third-party cookies are set by a third party site separate from the site you are visiting.
There are a number of ways that you can influence how cookies are used on your particular device. Most commercial browsers (such as Chrome, Safari, Edge, Internet Explorer, Firefox etc) allow you to set preferences for whether to allow or block website cookies.
They will also provide tools that allow you to remove any cookies that have already been set. Using the ‘Help’ functionality of your browser, or an internet search, will help you to understand how to use these features for your particular browser.
When you first visit our site, a Cookie Control box will be displayed allowing you to choose whether to allow cookies or not. Only Essential cookies will be set when you first visit our site.
If you click on the ‘Accept’ button in the Cookie Control box, we will enable our Analytics and Marketing cookies. Alternatively, you can click the ‘Settings’ button, where you will see further information and have the ability to accept or reject our different types of cookies individually.
If you do not positively agree to the use of cookies in one of the ways described above, we will not set any non-essential cookies.
You can change your choice at any time by clicking on the persistent cookie icon at the bottom of the screen.
Website Analytics
We use Google Analytics to better understand what people look at on our website.
When people visit our site, information about their visit (such as which pages they look at, how long they spend on the site and so on) is sent in an anonymous form to Google Analytics (which is controlled by Google) .
The data contains information about anyone who uses our website from your computer, and there is no way to identify individuals from the data.
We ensure that no personally identifiable information is ever contained within the data sent to our analytics providers, and we also perform a process which partially obscures your IP address information.
As analytics information is not personal data, we do not specifically ask for your prior consent.
Other Google Services
In addition to Google Analytics, we use a number of industry-standard Google services to provide particular pieces of website content. These include:
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Google Maps: We may use the Google’s mapping services to provide dynamic geographic maps on our website
Each of these services involve our website making a connection to one or more Google servers, and may result in Google placing cookies on your device.
